Because everything about the process is custom, you tell us your budget and we will adjust the quality of materials to accommodate it. Every piece is made in-house, so we have all the power over the materials going into your piece. You can work with our designers as long as it takes, never at an additional cost. So no, custom is not more expensive than a ready-made piece, unless you want it to be.

There is no upcharge for choosing to custom design your jewelry. The price purely depends on the amount of labor and the type of materials involved in your piece. We suggest looking through our previous pieces to get a feel for pricing. You can also request a quote on any product page.

In a nutshell, share your inspiration pieces and ideas with us, or work with our experts to find your style, and our designers will create a 3D CAD model for you to approve. If you have any tweaks you want, the designer will put them in and when you are finally happy with the 3D model, we can print a wax version for you to see what it will look like in person. Then, assuming you’re still happy with the piece, we will move it into production and create it. Learn More

With the custom design process, the more time you can give us, the better it is for everyone. When an order is placed to move into the CAD phase, you can expect the initial design in 7-10 business days. Any modifications will be added within two business days. Once a design is approved, we would like to have 4-5 weeks for production. We do all of our work on-site, so we can be moderately flexible with due dates if absolutely necessary. The whole process can take 7-8 weeks, depending on how many modifications you need. However, we can sometimes rush a job if you need it by a certain date.

Shipping is much safer than most realize. However, we do believe it is better to be safe than sorry. We offer free 2-day shipping on orders in the United States and Canada, and the packages are insured to 100% value of the item. Delivery requires an adult signature, or the carrier will not leave the package.

All of these questions are just examples we need to make sure that you have your own FAQ set up with answers