Van Dell Jewelers stands behind the quality of everything we sell and hope you’re happy with your purchase. Our products are fully warranted against defects in materials and workmanship with a 1 year guarantee.
If you’re unsatisfied with products you purchased from Van Dell Jewelers, you can return your item(s) as follows:
- Items purchased online can be returned using the address found on the shipping label or at a Van Dell Retail Location within 14 days of purchase.
- Items purchased in a Van Dell retail store must be returned in-store within 30 days of purchase for exchange or store credit only.
- Items purchased online using PayPal must be returned online within 14 days of purchase. Items purchased using PayPal can not be returned in-store.
- You must have an original receipt or packing slip to complete your return.
- Custom products are final and are not eligible for returns, exchanges. We will make any necessary changes or alterations that do not require additional material or diamonds free of charge.
- Note that items purchased thru a 3rd party or re-seller must be returned at those individuals. No exceptions.